Do you want to work in a fast-growing, global company with an open communication culture and agile development processes? Do you want to make things happen and actively develop them further? Then become part of our international SAP Support Team at our location in Albergaria-a-Velha (Portugal).
Purpose: Provide SAP BASIS Services for our SAP team globally.
Your tasks:
- Ensure the SAP based systems operate reliably and efficiently in a secure environment. This includes assisting with the configuration and maintenance of High Availability and Disaster Recovery SAP solutions;
- Provide support for other applications and services as requested by the SAP Centre of Excellence. Contribute as possible where the area is outside of the job holder’s technical expertise;
- Provide second/third line technical support in areas where the job holder possesses unique technical expertise;
- Ensure effective root cause analysis and problem management;
- Provide technical and operational expertise for Major Incident Management and ensure timely resolution of Major Incidents;
- Provide technical feasibility and appropriateness of proposed incident and problem resolutions when alternative solutions are available;
- Provide appropriate assessment of SAP OSS notes with regard to relevance for Lixil Operations;
- Perform detailed planning and project management of implementation activities for updates and patching where required;
- Perform system health audits to validate system status and report to SAP Centre of Excellence Lead;
- Ensure the adherence of SAP functional best practices are adhered to during Incident and Problem investigation and resolution;
- Complete quality documentation for the SAP environments;
- Liaise with the functional SAP experts and business teams in order to assist with the ongoing functional support of SAP;
- Build, manage and maintain effective relationships with SAP Centre of Excellence, third party suppliers and the Business streams;
- Perform different types of upgrade (Kernel upgrade, SPS upgrade, version upgrade, EHP upgrade).
Your profile:
- Proven SAP Basis operational expertise of minimum 5 years or more in both support and implementation scope of work;
- Attitude to listen and understand the needs of respective parties - effective and skillful communicator;
- Experience with working in a relevant international environment doing incident resolution, problem management and change request/enhancement support;
- Self-starter to work under limited guidance and instructions;
- Positive, proactive, enthusiastic attitude, self-motivated;
- Excellent logical thinking mind to differentiate sequence of events;
- Excellent critical thinking skills to identify root cause of issues to drive for efficient results;
- Operational Basis Administration Experience in S/4, ECC, BW/4, CRM, Content Server, Web Dispatcher, SAProuter, BO BI Platform, BO Data Services, etc.;
- Technically proficient in Linux, Unix, and Windows;
- Dedicated to improving the required quality of system performance and solutions;
- ITIL and SCRUM Knowledge and Experience;
- Fluent business English, both verbally as well as in written communication.
We offer:
- Continuous opportunities for growth and development in one of the world largest sanitary producer;
- Cooperative, vibrant and dynamic team and people-oriented corporate culture;
- Opportunity to join a company, which is a Great Place to Work Legend 5 years in a row;
- Competitive compensation package and diverse employee offers.
If you are interested in this position, please apply with your CV in English.
